Frequently asked questions
Who is the Seller?
The online store shop.camerimage.pl, available at https://shop.camerimage.pl, is operated by the TUMULT Foundation, with its registered office in Toruń, Rynek Nowomiejski 28, 87-100 Toruń, Poland entered into the National Court Register under the number KRS 0000012434, VAT ID PL 9560008579, REGON 001382587, hereinafter referred to as the Seller.
What is the Seller’s address?
TUMULT Foundation (online store)
Rynek Nowomiejski 28
87-100 Toruń, Poland
How to contact the Seller?
The customer can communicate with the Seller by post (to the address provided above) or by email at [email protected], as well as through the contact form on the Store’s website.
Is it necessary to create a Customer Account in the Store?
1. Browsing the Store’s assortment does not require creating an Account.
2. Placing orders by the Customer for Products available in the Store’s assortment is possible either by creating an Account or by providing necessary personal and address data enabling the Order fulfillment without creating an Account.
How to create and activate an Account in the Store?
1. To create an Account in the Store, it is necessary to fill out the Registration Form. The following data must be provided: full name, address for invoicing, shipping address, and email address to which the Order confirmation will be sent. Additionally, a phone number and a login and password for the account must be provided.
2. Creating an Account in the Store is free of charge.
3. Account activation is done by clicking on the link in the email sent by the Store to the address provided by the Customer in the form.
How to log in to the Account in the Store?
Logging into the Account is done by providing the login and password established in the Registration Form.
Can and how can one delete their Account in the Store?
The Customer has the option to delete the Account at any time, without giving any reason and without incurring any charges for this, by sending a relevant request to the Seller, especially via email to [email protected].
What are the available payment methods for ordered goods?
The Customer can use the following payment methods:
1. Bank transfer payment to the Seller’s account.
2. Electronic payments.
3. Payment by debit/credit card.
Payments indicated in point 2 and 3 will be processed by the company Przelewy24 – PayPro S.A., ul. Pastelowa 8, 60-198 Poznań, Poland, which provides the Przelewy24 payment system, and by PayPal (Europe) S.à r.l.et Cie, S.C.A. (R.C.S. Luxembourg B 118 349) in the case of payments through the PayPal system.
What is the payment deadline for ordered goods?
1. In the case of payment by bank transfer, electronic payments, or payment by debit/credit card chosen by the Customer, the Customer is obliged to make the payment within 7 calendar days from the date of placing the Order – otherwise, the order will be canceled.
At what point is the Sales Agreement concluded?
1. The conclusion of the Sales Agreement between the Customer and the Seller occurs when the Seller sends an email confirmation of purchase to the Customer.
2. After the Order is paid for, the Seller promptly confirms its acceptance for processing. Acceptance of the Order for processing occurs by the Seller sending the Customer a relevant email message to the email address provided by the Customer during the Order placement, which contains at least statements by the Seller about receiving the Order and accepting it for processing, as well as confirmation of the conclusion of the Sales Agreement. Upon receipt of the above email message by the Customer, the Sales Agreement is concluded between the Customer and the Seller.
How is the price of the ordered goods calculated?
1. The prices listed in the Store are given in Polish zlotys and are gross prices (including VAT).
2. The final amount to be paid by the Customer consists of the price of the Product and the delivery cost (including fees for transport, delivery, and postal services), which the Customer is informed about on the Store’s website during the Order placement, including at the time of expressing the will to conclude the Sales Agreement.
3. When the nature of the subject of the Agreement does not allow, reasonably assessed, for the earlier calculation of the final price, information on how the price will be calculated, as well as on fees for transport, delivery, postal services, and other costs, will be provided in the Store in the Product description. The Order will be deemed placed only after the Customer accepts this quotation.
Within what timeframe can I withdraw from the Sales Agreement (cancel the purchase)?
1. The Customer can withdraw from the Sales Agreement within 14 days without providing any reason.
2. The time limit specified in point 1 starts from the day the Product is delivered to the Customer.
3. In the case of an Agreement covering multiple Products, the deadline specified in point 1 runs from the delivery of each part of the Order.
How can I withdraw from the Sales Agreement (cancel the purchase)?
1. The Customer can withdraw from the Agreement by submitting a statement of withdrawal to the Seller. To meet the withdrawal deadline, it is sufficient for the Customer to send the statement before the deadline expires.
2. The completed withdrawal form can be sent by email or included with the shipment. The withdrawal form can be downloaded from the Store’s website.
3. If the Customer sends the statement electronically, the Seller will immediately send a confirmation of receipt of the withdrawal statement to the email address provided by the Customer. Otherwise, the withdrawal from the agreement remains ineffective.
What are the consequences of withdrawing from the Sales Agreement (canceling the purchase)?
1. In the event of withdrawal from a distance Agreement, the Agreement is considered not concluded.
2. In the event of withdrawal from the Agreement, the Seller shall promptly, no later than 14 days from the date of receiving the Customer’s statement of withdrawal from the Agreement, refund all payments made by the Customer, including the delivery costs of the item, with the exception of additional costs resulting from the Customer’s chosen method of delivery other than the cheapest standard delivery offered by the Seller, within the scope of the chosen delivery method and its dimensions.
3. The Seller will make the refund using the same payment methods used by the Customer in the initial transaction.
4. The Seller may withhold the refund until receiving the Product and verifying its condition.
What are my obligations as a Customer in case of withdrawal from the Sales Agreement?
1. The Customer should return the Product to the Seller’s address specified in paragraph 1 promptly, no later than 14 days from the day on which they informed the Seller about withdrawing from the Agreement. The deadline is met if the Customer returns the Product before the expiry of the 14-day period.
2. The Customer bears the direct costs of returning the Product.
3. The Customer is only responsible for the decrease in the value of the Product resulting from using it in a way other than necessary to determine the nature, characteristics, and functioning of the Product.
When do I not have the right to withdraw from a distance Agreement?
The right of withdrawal does not apply to a distance Agreement in the following cases:
1. If the subject of the performance is a non-prefabricated item, manufactured according to the Customer’s specifications or serving to satisfy their individual needs.
2. If the subject of the Agreement is the provision of services, and the Seller has fully performed the service with the explicit consent of the Customer, who was informed before the service began that after the performance of the service by the Seller, they would lose the right to withdraw from the Agreement.
3. If the price or remuneration for the subject of the Agreement depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the expiration of the withdrawal period.
4. If the subject of the performance is items that, after delivery, due to their nature, become inseparably mixed with other items.
5. If the subject of the performance is sound or visual recordings or computer programs delivered in a sealed package, and the packaging has been opened after delivery.
6. If the subject of the performance is the delivery of digital content that is not stored on a tangible medium, if the performance has begun with the explicit consent of the Customer before the withdrawal period expires and after informing them by the Seller about losing the right to withdraw from the Agreement.
Who is the Administrator of my personal data?
The Administrator of personal data collected from Customers through the online Store is the Seller.
What is the purpose of processing my personal data?
Personal data of Customers collected by the administrator through the online Store are processed for purposes and to the extent described in detail in the Privacy Policy of the Store available on the Store’s website.
What are the available methods of delivery for ordered goods?
The Customer can choose from the following methods of delivery or pickup of the ordered Product:
1. Courier shipment.
2. Parcel locker shipment (available only for deliveries within the territory of Poland).
What is the shipping timeframe for goods?
1. Unless stated otherwise in the product description, the product will be dispatched by the Seller within no more than 3 working days since the day following the day the payment was successfully made (subject to section 3 in response to the question regarding the calculation of the price of the goods), in the manner selected by the Customer during Order placement.
2. In the case of the Customer choosing payment by bank transfer, electronic payment, or debit/credit card, the start of the delivery period for the Product to the Customer begins from the day the Seller’s bank account is credited.
What is the shipping timeframe for an Order containing goods with different delivery times?
1. In the case of ordering Products with different delivery times, the delivery deadline is the longest specified deadline.
2. In the case of ordering Products with different delivery times, the Customer has the option to request delivery of the Products in parts or delivery of all Products after completing the entire order. However, the Customer must bear the costs of individual deliveries. It is recommended in such cases to place separate orders, according to the delivery time for each product.
In what territory is delivery of goods from the Store’s assortment possible?
Delivery of the Product takes place within Poland and beyond its borders within the European Union, as well as in the territory of Great Britain and the United States of America.
Who bears the costs of delivering goods purchased by the Customer?
Delivery of the Product to the Customer is chargeable. The costs of delivering the Product (including transport, delivery, and postal service fees) are indicated to the Customer on the pages of the online Store during Order placement. If delivery of goods outside Poland entails additional costs (e.g., customs duties), the Customer bears the full cost of these payments.
What are the technical requirements for using the Store?
To use the Store, including browsing the Store’s assortment and placing Orders for Products, the following are necessary:
1. An end device with access to the Internet and an internet browser
2. An active email account
3. Enabled support for cookies
How to place an order?
To place an Order, you should:
1. Log in or use the option to place an Order without registration.
2. Select the Product(s) to be ordered, then click the “Add to Cart” button (or equivalent).
3. If the option to place an Order without registration is chosen, fill out the Order Form by entering the recipient’s data and delivery address, select the type of shipment (method of delivering the Product), enter invoice details if different from the recipient’s data.
4. If necessary, a logged-in user will have the opportunity to complete missing shipping information or make changes.
5. Click the “Order and Pay” button (or equivalent).
6. Choose one of the available payment methods and, depending on the chosen method, pay for the order within the specified timeframe, subject to § 8 point 3.
7. Unpaid orders will not be accepted by the Seller for processing.
8. After payment is received, the Customer will be notified by email about the acceptance of the Order for processing.
Under what circumstances can a purchased Product be complained about?
1. The Sales Agreement covers new, unused Products.
2. The Seller is obligated to deliver Products free from defects to the Customer.
3. In the event of a defect in the Product purchased from the Seller, the Customer has the right to lodge a complaint based on the provisions regarding warranty in the civil code.
How can a complaint be made?
1. A complaint should be reported electronically to the address [email protected] using the electronic complaint form provided by the Seller on one of the subpages of the Store.
2. It is recommended to include in the complaint a concise description of the defect, circumstances (including the date) of its occurrence, the Customer’s data submitting the complaint, and the Customer’s request regarding the defect of the goods.
How long does the Seller have to handle the complaint?
The Seller will respond to the complaint request promptly, no later than within 14 days from receiving the complaint. If the Seller does not respond within this period, it is considered that the Seller has deemed the Customer’s request justified.
Where should goods subject to a complaint be returned?
Goods returned as part of the complaint procedure should be sent to the address provided in the Seller’s details.
